The Information Management, India team in FinOrion Pharma India Pvt. Ltd provides services to the ICT Infrastructure Services and IM departments for Orion. The India team is responsible for providing IT services for India office end users and maintaining the complete IT infrastructure. Responsibilities: • Standard global IT infrastructure management • Network, server and other IT device installations and troubleshooting • Maintain device, software and information security compliance based on Company and Country specific regulations • Incidents/service request resolution and escalations • Printer, projector, CCTV and other IT device installation and troubleshooting • Software license management • Device lifecycle management • IT inventory management and audit requirements • Managing E-waste • IT device procurement and planning • Data back-up to data center and cloud systems • Creating new user account with permissions as per requirement • Work on-site and troubleshoot IT issues for remote users • Collaborate with cross-functional and global teams • To work with ServiceDesk ticketing system • IT documentation, purchase order creation and invoicing • Provide services according to the agreed service levels • Negotiation and followup with IT vendors and local procurement for equipment • Interact with IT leads to present projects status and results • Well-versed with current IT industry knowledge and trends • Provide basic IT training to new office members
